Free shipping From 49 €
Free Gift From 69 € Purchase!
OUR FAQ
Discover the most frequently asked questions in our FAQs
EMY
Founder
Welcome to our FAQ! You will find the answers to questions concerning deliveries, orders and benefits from our shop.
If you don't find what you're looking for, don't hesitate to contact us with the button below:
What are the different modes of delivery?
For Metropolitan France:
✦ Home : via Colissimo or World Relay
✦ Relay point : via Chronopost or World Relay
For the European Union (excluding France):
✦ Home or in relay point : via World Relay, Chronopost and Colissimo.
How to get the delivery offered? 🎁
For the Metropolitan France and Belgium, delivery in relay point is offered from 49€ purchase 🎉
For other countries:
✦ Germany, Luxembourg and Netherlands, delivery in relay point is offered from 59€ purchase.
✦ Spain, Italy and Portugal, delivery in relay point is offered from 69€ purchase.
✦ Austria and Poland, delivery in relay point is offered from 79€ purchase.
Tip: combines your favourite jewelry to reach the minimum amount and enjoy the delivery offered... Your basket will be just prettier ✨📦
What are the delivery rates? 🚚
For the Metropolitan France:
✦ Point delivery: via Global Relay in 3 days and Chronopost in 2 days - 3.90€
✦ Home delivery: via Global Relay in 5 days -6.10€ (or 2.20€ from 49€ and via Colissimo in 48 hours -7.90€ (or 4€ from 49€ (c)
For the Belgium:
✦ Point delivery: via Global Relay in 3 days and Chronopost in 2 days - 4.50€
✦ Home delivery: via Global Relay in 3 days -10.70€ (or 6.20€ from 49€ and via Colissimo in 3 days -10€ (or 5.50€ from 49€ (c)
ForGermany:
✦ Point delivery: via Chronopost in 3 days - 5.50€
✦ Home delivery: via Global Relay and via Colissimo Signature in 3 days -10.90€ (or 5,40€ from 59€ (c)
ForItaly:
✦ Point delivery: via Global Relay in 5 days and Chronopost in 3 days - 6.50€
✦ Home delivery: via Global Relay in 6 days -10.99€ (or 4,49€ from 69€ and via Colissimo Signature in 3 days -12,10€ (or 5.60€ from 69€ (c)
ForSpain:
✦ Point delivery: via World Relay and Chronopost in 3 days - 6.50€
✦ Home delivery: via Global Relay in 6 days -10.99€ (or 4,49€ from 69€ and via Colissimo Signature in 3 days -11,90€ (or 5.49€ from 69€ (c)
For Netherlands:
✦ Point delivery: via Global Relay in 5 days and Chronopost in 4 days - 4.90€
✦ Home delivery: via Colissimo Signature in 3 days - 10.90€ (or 6€ from 59€ and via Chronopost Signature in 48h - 14€ (or 9,10€ from 59€ (c)
For the Luxembourg:
✦ Point delivery: via Global Relay in 3 days and Chronopost in 4 days - 4,90€
✦ Home delivery: via Global Relay in 6 days -10.75€ (or 5.85€ from 59€ and via Colissimo Signature in 3 days -10,90€ (or 6€ from 59€ (c)
For the Portugal:
✦ Point delivery: via Global Relay in 5 days and Chronopost in 4 days - 6,50€
✦ Home delivery: via Global Relay in 7 days -10.30€ (or 3.80€ from 69€ and via Colissimo Signature in 5 days -12,40€ (or 5.90€ from 69€ (c)
For the Poland:
✦ Point delivery: via Chronopost in 4 days - 9,99€
✦ Home delivery: via Colissimo Signature in 5 days -13,80€ (or 3.81€ from 79€ (c)
ForAustria:
✦ Point delivery: via Global Relay in 5 days - 8,60€ and Chronopost in 4 days - 6,95€
✦ Home delivery: via Global Relay in 7 days -12.80€ (or 4.20€ from 79€ and via Colissimo Signature in 5 days -12,40€ (or 3.80€ from 79€ (c)
How to choose your relay point?
It's very simple:
At the time confirmation of your cart you can select the mode of delivery in relay point.
👉 A list of shops and lockers close to you will then be offered automatically according to your location — All you'll have to do is choose the one that's best for you.
To get your package, you need to bring:
✦ a valid ID
✦ and, according to the carrier, withdrawal code or QR code (sent by email or SMS).
There you go. more than going to get your jewelry 💖
Will I pay a customs fee?
Good news ✨
👉 No orders delivered within the European Union include customs charges — You don't pay anything. more than the price displayed 🤍
Your orders are shipped from our French studio in Haute-Savoie.
You can command the light mind... We'll take care of the rest!
What payment methods are accepted?
To settle your order easily, we accept:
✦ The main credit cards (Visa, Mastercard, CB, American Express,...)
✦ PayPal
✦ Apple Pay
✦ Google pay
All payments are secure so you can order your jewelry in complete serenity. 😊
How do I track my order?
As soon as your order is validated, all tracking information is sent directly to you by e-mail 💌
✦ During the First 48 hoursYour package is being prepared in our workshop.
✦ Then it is entrusted to the carrier and will be delivered according to the shipping mode you chose When you order.
To track your package in real time, you can find the carrier tracking link directly in the order confirmation email you received.
When does my package arrive?
We carefully package your order in our studio in Haute-Savoie, France.
👉 Preparation usually takes place up to 48 hours.
Once you're ready, your order is given to the carrier. The delivery time then depends on terms and method of dispatch that you selected during the validation of your order.
Note: during periods of sales, promotions or collection outputs, the preparation period may exceptionally be up to 72 hours — thank you for your patience
Then we just have to wait for your package... He's coming soon. ✨📦
I made a mistake, how do I change my delivery address?
Don't panic! 😌
If you wish change your delivery address, please contact us as soon as possible to contact@andarnastudio.com with all the necessary information:
✦ Your name and surname
✦ The email address used to place the order
✦ Your order number (in your confirmation email)
✦ Initial address and your new mailing address
As long as the package has not yet been shipped, we will do our utmost to update the address. But our shop prepares and sends orders quickly — we cannot guarantee anything 100%.
⚠️ Once the package dispatched, it is unfortunately more possible to change the address. In this case, the package will be delivered to the address indicated initially at the time of your order.
Can I cancel my order?
You can cancel your order until it has been shipped. For this, quickly send us an e-mail to contact@andarnastudio.com with:
✦ Your name and surname
✦ Your e-mail address used to place the order
✦ Your order number (in confirmation email)
Because of our very fast sending policy, Let us know as soon as possible So we can process your cancellation before the package leaves.
⚠️ Once the package is dispatched, it unfortunately no more possible to cancel the order.
Important : an order is considered as canceled only when you receive a confirmation email from us.
The refund will be made on your initial method of payment under 5 to 10 working days.💫
How do I get back?
Yes! 😌 As a consumer in the EU, you have the right to retract within 14 days after receipt of your package, in accordance with EU legislation on distance selling.
So that the return is accepted and we can make your refund, some conditions must be met :
- Contact us first by e-mail to contact@andarnastudio.com to inform us of your wish to return. Then we will give youexact address where to return your package and provide you with the return form to download.
- Fill out the form with:
✦ Tone order number
✦ Tone surname and first name
✦ Tone email addressand insert it into your package.
- The package must be returned within 14 days after your request in its original state, exactly as you received, with all the products, items offered, packaging and accessories included.
- The return costs are borne by the customer.
⚠️ Once the package has been received and checked, we will proceed to refund of the price of the products on your initial method of payment.
For more information on how to return, click here.
How do I get my bill?
It's simple, go to account space and download your proof directly!
How to receive the -10% welcome?
To enjoy your -10% welcome, you just have to sign up for our newsletter in Click here ✨
Once registered, you will receive directly by email a promo code use when validating your cart.
✦ Reserved offer new customers only.
✦ Valid code only once.
✦ Supply Not cumulated with other promotional codes.
How to get -15% on your second order? 🤩
To obtain -15% on second order, you can share one of your orders on your social networks (Tiktok, Instagram, Facebook) identifying us! Whether it's stories, reals or publications, we'll be happy to see your opinions! 🥹
You can then receive your valid code on your next order.✨
How to have a gift jewel in his order? 💍
For the Metropolitan France and Belgium, one jewel is offered for each command from 69€ purchase 💍
For other countries:
✦ Spain, Italy, Portugal, Austria and Poland, from 49€ purchase.
✦ Germany, Luxembourg and Netherlands, from 79€ purchase.
Tip: combines your favourite jewels to reach the minimum amount and enjoy a jewel offered in your order! 🎀
EMY
Founder
Welcome to our FAQ! You will find the answers to questions concerning deliveries, orders and benefits from our shop.
If you don't find what you're looking for, don't hesitate to contact us with the button below:
What are the different modes of delivery?
For Metropolitan France:
✦ Home : via Colissimo or World Relay
✦ Relay point : via Chronopost or World Relay
For the European Union (excluding France):
✦ Home or in relay point : via World Relay, Chronopost and Colissimo.
How to get the delivery offered? 🎁
For the Metropolitan France and Belgium, delivery in relay point is offered from 49€ purchase 🎉
For other countries:
✦ Germany, Luxembourg and Netherlands, delivery in relay point is offered from 59€ purchase.
✦ Spain, Italy and Portugal, delivery in relay point is offered from 69€ purchase.
✦ Austria and Poland, delivery in relay point is offered from 79€ purchase.
Tip: combines your favourite jewelry to reach the minimum amount and enjoy the delivery offered... Your basket will be just prettier ✨📦
What are the delivery rates? 🚚
For the Metropolitan France:
✦ Point delivery: via Global Relay in 3 days and Chronopost in 2 days - 3.90€
✦ Home delivery: via Global Relay in 5 days -6.10€ (or 2.20€ from 49€ and via Colissimo in 48 hours -7.90€ (or 4€ from 49€ (c)
For the Belgium:
✦ Point delivery: via Global Relay in 3 days and Chronopost in 2 days - 4.50€
✦ Home delivery: via Global Relay in 3 days -10.70€ (or 6.20€ from 49€ and via Colissimo in 3 days -10€ (or 5.50€ from 49€ (c)
ForGermany:
✦ Point delivery: via Chronopost in 3 days - 5.50€
✦ Home delivery: via Global Relay and via Colissimo Signature in 3 days -10.90€ (or 5,40€ from 59€ (c)
ForItaly:
✦ Point delivery: via Global Relay in 5 days and Chronopost in 3 days - 6.50€
✦ Home delivery: via Global Relay in 6 days -10.99€ (or 4,49€ from 69€ and via Colissimo Signature in 3 days -12,10€ (or 5.60€ from 69€ (c)
ForSpain:
✦ Point delivery: via World Relay and Chronopost in 3 days - 6.50€
✦ Home delivery: via Global Relay in 6 days -10.99€ (or 4,49€ from 69€ and via Colissimo Signature in 3 days -11,90€ (or 5.49€ from 69€ (c)
For Netherlands:
✦ Point delivery: via Global Relay in 5 days and Chronopost in 4 days - 4.90€
✦ Home delivery: via Colissimo Signature in 3 days - 10.90€ (or 6€ from 59€ and via Chronopost Signature in 48h - 14€ (or 9,10€ from 59€ (c)
For the Luxembourg:
✦ Point delivery: via Global Relay in 3 days and Chronopost in 4 days - 4,90€
✦ Home delivery: via Global Relay in 6 days -10.75€ (or 5.85€ from 59€ and via Colissimo Signature in 3 days -10,90€ (or 6€ from 59€ (c)
For the Portugal:
✦ Point delivery: via Global Relay in 5 days and Chronopost in 4 days - 6,50€
✦ Home delivery: via Global Relay in 7 days -10.30€ (or 3.80€ from 69€ and via Colissimo Signature in 5 days -12,40€ (or 5.90€ from 69€ (c)
For the Poland:
✦ Point delivery: via Chronopost in 4 days - 9,99€
✦ Home delivery: via Colissimo Signature in 5 days -13,80€ (or 3.81€ from 79€ (c)
ForAustria:
✦ Point delivery: via Global Relay in 5 days - 8,60€ and Chronopost in 4 days - 6,95€
✦ Home delivery: via Global Relay in 7 days -12.80€ (or 4.20€ from 79€ and via Colissimo Signature in 5 days -12,40€ (or 3.80€ from 79€ (c)
How to choose your relay point?
It's very simple:
At the time confirmation of your cart you can select the mode of delivery in relay point.
👉 A list of shops and lockers close to you will then be offered automatically according to your location — All you'll have to do is choose the one that's best for you.
To get your package, you need to bring:
✦ a valid ID
✦ and, according to the carrier, withdrawal code or QR code (sent by email or SMS).
There you go. more than going to get your jewelry 💖
Will I pay a customs fee?
Good news ✨
👉 No orders delivered within the European Union include customs charges — You don't pay anything. more than the price displayed 🤍
Your orders are shipped from our French studio in Haute-Savoie.
You can command the light mind... We'll take care of the rest!
What payment methods are accepted?
To settle your order easily, we accept:
✦ The main credit cards (Visa, Mastercard, CB, American Express,...)
✦ PayPal
✦ Apple Pay
✦ Google pay
All payments are secure so you can order your jewelry in complete serenity. 😊
How do I track my order?
As soon as your order is validated, all tracking information is sent directly to you by e-mail 💌
✦ During the First 48 hoursYour package is being prepared in our workshop.
✦ Then it is entrusted to the carrier and will be delivered according to the shipping mode you chose When you order.
To track your package in real time, you can find the carrier tracking link directly in the order confirmation email you received.
When does my package arrive?
We carefully package your order in our studio in Haute-Savoie, France.
👉 Preparation usually takes place up to 48 hours.
Once you're ready, your order is given to the carrier. The delivery time then depends on terms and method of dispatch that you selected during the validation of your order.
Note: during periods of sales, promotions or collection outputs, the preparation period may exceptionally be up to 72 hours — thank you for your patience
Then we just have to wait for your package... He's coming soon. ✨📦
I made a mistake, how do I change my delivery address?
Don't panic! 😌
If you wish change your delivery address, please contact us as soon as possible to contact@andarnastudio.com with all the necessary information:
✦ Your name and surname
✦ The email address used to place the order
✦ Your order number (in your confirmation email)
✦ Initial address and your new mailing address
As long as the package has not yet been shipped, we will do our utmost to update the address. But our shop prepares and sends orders quickly — we cannot guarantee anything 100%.
⚠️ Once the package dispatched, it is unfortunately more possible to change the address. In this case, the package will be delivered to the address indicated initially at the time of your order.
Can I cancel my order?
You can cancel your order until it has been shipped. To do this, quickly send us an email to contact@andarnastudio.com with:
✦ Your name and surname
✦ Your email address used to place the order
✦ Your order number (in confirmation email)
Because of our very fast sending policy, Let us know as soon as possible So we can process your cancellation before the package leaves.
⚠️ Once the package is dispatched, it unfortunately no more possible to cancel the order.
Important : an order is considered as canceled only when you receive a confirmation email from us.
The refund will be made on your initial method of payment under 5 to 10 working days.💫
How do I get back?
Yes! 😌 As a consumer in the EU, you have the right to retract within 14 days after receipt of your package, in accordance with EU legislation on distance selling.
So that the return is accepted and we can make your refund, some conditions must be met :
- Contact us first by e-mail to contact@andarnastudio.com to inform us of your wish to return. Then we will give youexact address where to return your package and provide you with the return form to download.
- Fill out the form with:
✦ Tone order number
✦ Tone surname and first name
✦ Tone email addressand insert it into your package.
- The package must be returned within 14 days after your request in its original state, exactly as you received, with all the products, items offered, packaging and accessories included.
- The return costs are borne by the customer.
⚠️ Once the package has been received and checked, we will proceed to refund of the price of the products on your initial method of payment.
For more information on how to return, click here.
How do I get my bill?
It's simple, go to account space and download your proof directly!
How to receive the -10% welcome?
To enjoy your -10% welcome, you just have to sign up for our newsletter in Click here ✨
Once registered, you will receive directly by email a promo code use when validating your cart.
✦ Reserved offer new customers only.
✦ Valid code only once.
✦ Supply Not cumulated with other promotional codes.
How to get -15% on your second order? 🤩
To obtain -15% on second order, you can share one of your orders on your social networks (Tiktok, Instagram, Facebook) identifying us! Whether it's stories, reals or publications, we'll be happy to see your opinions! 🥹
You can then receive your valid code on your next order.✨
How to have a gift jewel in his order? 💍
For the Metropolitan France and Belgium, one jewel is offered for each command from 69€ purchase 💍
For other countries:
✦ Spain, Italy, Portugal, Austria and Poland, from 49€ purchase.
✦ Germany, Luxembourg and Netherlands, from 79€ purchase.
Tip: combines your favourite jewels to reach the minimum amount and enjoy a jewel offered in your order! 🎀
